TERMS AND CONDITIONS

Sale of Tickets for Events

• Tickets can only be purchased via www.thepublic.com, the box office located on the ground floor of The Public, or via nominated agents and promoters.
• Tickets can be purchased through the following methods: cash; cheque made payable to Sandwell arts Trust; via credit card at The Public’s box office or through a valid credit card when purchasing via www.thepublic.com or over the telephone. Please contact The Public’s box office on +44 (0)121 533 7161 should you wish to make a purchase over the telephone.
• Tickets for events will normally be available for collection from the box office at The Public, or, if requested, will be posted within 72 hours of purchase, subject to a £2 postage fee per transaction. Tickets will always be sent out using recorded post. Should you have any queries please contact the box office at The Public on +44 (0)121 533 7161.
• Please take special care of standing or other general admission tickets as Sandwell Arts Trust will be unable to issue duplicates under any circumstances
• Tickets for events at The Public cannot be refunded unless an event is cancelled or rescheduled. Please check your tickets carefully upon receipt and the box office at The Public on +44 (0)121 533 7161 if you have any queries.
• Tickets are not transferable and their resale for profit or commercial gain (except by Sandwell Arts Trust, its nominated partners and / or agents).

Data Protection

• If you sign up to our mailing lists your contact details will be held and processed on our secure database. We may send you information about forthcoming events & special offers. Other companies and partner organisations, selected by Sandwell Arts Trust, may also be interested in sending you information.

Attending Events

• Sandwell Arts Trust staff or event organisers may require latecomers to wait until a suitable break in the performance before being admitted.
• Sandwell Arts Trust may provide suitable alternative tickets at the event should the staging of the event so require e.g. due to unavoidable seating changes.
• Sandwell Arts Trust may make reasonably necessary alterations to the advertised event arrangements, featured participants or programme at The Public.
• Sandwell Arts Trust may on a rare occasion be forced to cancel or abandon any event without notice and without liability for compensation or damage other than up to a maximum of the ticket price (If an event cancels in advance we will make reasonable attempts to contact you using the details you have provided).
• Attendees to events must produce a valid ticket - removing parts of, defacing or otherwise altering your ticket may render it void and can result in an attendee could be refused admission.
• If you experience any problems with your seating or enjoyment prior to or during the event please inform venue staff immediately as issues cannot always be resolved after the event.
• The unauthorised use of cameras, video or sound recording equipment is prohibited at the event and such items may be confiscated and offenders be asked to leave.
• By attending the event you consent to being filmed / recorded as part of the audience for use in current or future marketing or promotional material across all media without payment.

Safety and Enjoyment

• In accordance with UK legislation, it is an offence to smoke in all enclosed public spaces and within 15 feet of the external perimeter of The Public.
• Dogs are not permitted on the premises, with the exception of Assistance Dogs.
• Please take care of all personal property brought onto the premises. Sandwell Arts Trust cannot accept responsibility for lost, damaged or stolen property.
• Official merchandise is only available inside the premises.
• Please note loud music or noise can damage hearing.
• Sandwell Arts Trust reserves the right to refuse admission to, or remove you from The Public in reasonable circumstances - such as the refusal of security checks or if venue staff consider that your behaviour may adversely affect other people's enjoyment of the event – and without a refund.
• Sandwell Arts Trust staff or agents reserve the right to confiscate prohibited items – such as bottles, cans, food and drink not purchased at the event, cameras or items that may potentially be used as a weapon - in accordance with its policies. If in any doubt please check with the box office at The Public on +44 (0)121 533 7161 before attending.
• By attending the event you consent to being filmed / recorded as part of the audience for security and broadcast without payment.

Seating

• For most seated events held within The Public, seats are allocated on a first come, first served basis.
• We make no warranties or representations to you that you will be seated in a particular seat, row, or section of the Theatre or the Pink Tank at The Public.
• Should you or a member of your party have specific access requirements; please advise at the time of booking.

Age Restrictions

• Tickets for certain events are subject to minimum age restrictions. Sandwell Arts Trust staff and agents reserve the right to ask for suitable age identification. Failure to do so will result in an individual being refused entry to an event without compensation.
• Where a sale is made in person at the booking office of The Public for an age restricted event, suitable age identification must be presented at the time of purchase.
• Sandwell Arts Trusts reserves the right to identify an age restricted event at the time of purchase via the telephone or via www.thepublic.com and require the purchaser to offer proof of their age upon collection of the tickets or attendance at the event. Failure to produce suitable age identification when asked will result in refused entry or an individual being asked to leave and no compensation offered.
• Films shown at The Public – where applicable – are subject to the classification given by the BBFC. Suitable age identification must be presented at the Box Office upon collection of the tickets.

Additional Information

• The giving of incorrect information with the intent of defrauding Sandwell Arts Trust will result in appropriate action being taken.
• Information supplied by the purchaser will be held and processed by Sandwell Arts Trust (in partnership with Sandwell Metropolitan Borough Council) for the purpose of membership or future events and may be shared to notify you of relevant products and services in accordance with the Data Protection Act 1988.
• An email confirmation of the booking will be sent out for users booking through www.thepublic.com. Once this confirmation email has been sent, the ticket price and administration fee are non-refundable. Sandwell Arts Trust is not responsible in the event that the purchaser selects the wrong event when booking online. If the purchaser is unable to attend the purchased event they should contact the booking office no more that 48 hours before the event.
• An administration fee for tickets purchased via www.thepublic.com or bought over the telephone will be charged per transaction. Details of this booking fee will be advised at time of purchase before the transaction is completed by the purchaser.

Website Terms of Use

• By accessing or using the Web Site, the User accepts and agrees to be legally bound by the Terms outlined within this document and acknowledges that Sandwell Arts Trust as the owner and operator of www.thepublic.com, has the right to amend or vary the Terms and any of the contents of the Web Site from time to time at its sole discretion. Amendments or variations will take effect when they are posted on the Web Site and, as a result, the User should check the current version of the Terms each time he/she uses the Web Site. The Terms, as amended or varied from time to time, apply to all use of and access to the Web Site, both now and in the future.
• Separate terms and conditions may apply for any purchases made through www.thepublic.com, The Box Office at The Public, over the telephone or any other purchases made whilst on the premises at The Public. If so, separate terms and conditions will be presented at the time of such purposes.
• Indemnity Obligation. THE USER AGREES TO INDEMNIFY, DEFEND AND HOLD HARMLESS SANDWELL ARTS TRUST, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS AND ANY OF ITS THIRD PARTY INFORMATION PROVIDERS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE LEGAL FEES, HOWEVER ARISING RESULTING FROM ANY VIOLATION OR BREACH OF THE TERMS BY THE USER.
• Sandwell Arts Trust makes every attempt to provide accurate information on www.thepublic.com. Sandwell Arts Trust assumes no responsibility for the accuracy or completeness of such information. The user releases Sandwell Arts Trust and all of its officers, directors, agents and employees from any liability, for any claims, losses or damages arising out of or in anyway connected with User’s use of www.thepublic.com.
• To the fullest extent permitted by law, Sandwell Arts Trust shall not be liable to any person or entity for any direct, indirect, special, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of or related to: any access to or use of or inability to access or use www.thepublic.com, any hyperlinked website or any other additional information or product included or described within the website. Or, any person or entity’s reliance on the information.
• The user agrees that he / she is only authorised to visit, view and to retain a copy of pages for their own personal use, and that they shall not duplicate, download, publish, modify or otherwise distribute the material on the site for any other purpose than to review event and promotional information for personal use, for personal use, or to purchase tickets unless specifically authorised to do so by Sandwell Arts Trust.
• Sandwell Arts Trust, The Public logos as well as other designs on www.thepublic.com are the copyright of Sandwell Arts Trust or their nominated partners.

Cookies

• The Public website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports for us on activity on the website.
• Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using The Public website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.  To opt out of Google Analytics click here