Privacy & Terms


Sale and Attendance of Tickets for Events

Purchasing Tickets

Tickets can only be purchased via, the box office located on the ground floor of The Public, telephoning +44 (0)121 533 7161, or via nominated agents and promoters.

Tickets can be purchased through the following methods: cash; cheque made payable to Sandwell Arts Trust; via credit card at The Public’s box office or through a valid credit card when purchasing via or over the telephone.

Tickets for events will normally be available for collection from the box office at The Public, or, if requested, will be posted within 72 hours of purchase, subject to a postage fee per transaction. Should you have any queries please contact the box office at The Public on +44 (0)121 533 7161. Tickets for events at The Public cannot be refunded unless an event is cancelled or rescheduled. Please check your tickets carefully upon receipt at the box office at The Public on +44 (0)121 533 7161 if you have any queries. Tickets are not transferable and their resale for profit or commercial gain (except by Sandwell Arts Trust, its nominated partners and / or agents) is not permitted.

Attending Events

Under the direction of the promoter, latecomers may not be admitted. Alternatively, Sandwell Arts Trust staff or event organisers may require latecomers to wait until a suitable break in the performance before being admitted, Sandwell Arts Trust may make reasonably necessary alterations to the advertised event arrangements, featured participants or programme at The Public. On a rare occasion, Sandwell Arts Trust may be forced to cancel or abandon any event without notice and without liability for compensation or damage other than up to a maximum of the ticket price (If an event cancels in advance we will make reasonable attempts to contact you using the details you have provided).

Attendees to events must produce a valid ticket - removing parts of, defacing or otherwise altering your ticket may render it void and can result in an attendee being refused admission. If you experience any problems with your seating or enjoyment prior to or during the event please inform venue staff immediately as issues cannot always be resolved after the event.

The unauthorised use of cameras, video or sound recording equipment is prohibited at the event and such items may be confiscated and offenders be asked to leave. By attending the event you consent to being filmed / recorded as part of the audience for use in current or future marketing or promotional material across all media without payment.


Sandwell Arts Trust offers concessions on some performances. We regret that we may be unable to offer concessions for performances organised by external promoters. Where available, concessionary tickets apply to the following groups:

1. Under 16s,
2. Students (possessing a valid academic identity or NUS card)
3. Senior Citizens
4. Schools – for teacher-led activities school or college activities.

Our staff are happy to provide any assistance which maybe required to visitors. One complimentary ticket is available to a companion assisting a customer with access needs (only one ticket per transaction). Concession tickets are non-transferable and are not applicable to performances, events or workshops under £5.

Where possible, Sandwell Arts Trust offers a group ticket for groups of 10 or more (every 10th ticket is free).

Safety and Enjoyment

In accordance with UK legislation, it is an offence to smoke in all enclosed public spaces and within 15 feet of the external perimeter of The Public.

Dogs are not permitted on the premises, with the exception of Assistance Dogs.

Please take care of all personal property brought onto the premises. Sandwell Arts Trust cannot accept responsibility for lost, damaged or stolen property.

Official merchandise is only available inside the premises.

Please note loud music or noise can damage hearing.

Sandwell Arts Trust reserves the right to refuse admission to, or remove you from The Public in reasonable circumstances - such as the refusal of security checks or if venue staff consider that your behaviour may adversely affect other people's enjoyment of the event – and without a refund. Sandwell Arts Trust staff or agents reserve the right to confiscate prohibited items – such as bottles, cans, food and drink not purchased at the event, cameras or items that may potentially be used as a weapon - in accordance with its policies. If in any doubt please check with the box office at The Public on +44 (0)121 533 7161 before attending.


For most seated events held within The Public, seats are allocated on a first come, first served basis. We make no warranties or representations to you that you will be seated in a particular seat, row, or section of the Theatre or the Pink Tank at The Public. Should you or a member of your party have specific access requirements; please advise at the time of booking. (Where events are standing only – this will be advised and we reserve the right to change seating / standing provision of the event).

Age Restrictions

Tickets for certain events are subject to minimum age restrictions. Sandwell Arts Trust staff and agents reserve the right to ask for suitable age identification. Failure to do so will result in an individual being refused entry to an event without compensation. Where a sale is made in person at the booking office of The Public for an age restricted event, suitable age identification must be presented at the time of purchase.

Sandwell Arts Trusts reserves the right to identify an age restricted event at the time of purchase via the telephone or via and require the purchaser to offer proof of their age upon collection of the tickets or attendance at the event. Failure to produce suitable age identification when asked will result in refused entry or an individual being asked to leave and no compensation offered.

Films shown at The Public – where applicable – are subject to the classification given by the BBFC. Suitable age identification must be presented at the Box Office upon collection of the tickets.

Data Protection and Retention

Sandwell Arts Trust is committed to protecting your privacy and takes its responsibilities regarding the security of customer information very seriously and to upholding the Data Protection principles of good practice. This policy deals with personally identifiable information (known as ‘Data’) that may be collected on our website or when you contact us in person or over the telephone.

Sandwell Arts Trust is registered under the 1998 Data Protection Act and our registration number Z198797X.

Privacy Commitment

We are committed to safeguarding your privacy and to this end have developed this Privacy Commitment to deal with issues which may concern you.

Please read this Privacy Commitment to understand how your personal information will be treated. This policy may change from time to time.

Personal information: How we use your data

The details which you provide about yourself and any information which identifies you such as your name, address, email address, telephone number, country of residence and credit and debit card details (‘Personal Information’) will only be retained by us if you provide this information when using one of the services available, such as purchasing tickets, subscribing to one of our email or marketing lists, or requiring a response to a suggestion or comment.

Online ticket purchases can only be processed once the purchaser has registered an account through When an individual creates an account online or conducts a purchase over the telephone we require certain details as a mandatory requirement this is for payment security reasons, personal security or operational purposes.

The Personal Information you supply when you join one of our mailing lists will be used by Sandwell Arts Trust to keep you up-to-date with events and activities. When purchasing tickets, complete a comments and suggestions form or take part in a competition or survey, you are given the opportunity to opt-in to receiving news and information from Sandwell Arts Trust and other arts organisations (carefully selected by Sandwell Arts Trust).

Each e-mail we send you offers you the opportunity to amend these preferences. You can also email us at anytime to change these preferences by contacting or by changing your preferences on your online account.

Where do we store your personal data?

The data we collect from you is held on a secure server. Only authorised individuals have physical access to the server and access levels to the data held within our ticketing software is managed by secure systems within the programme.

Sandwell Arts Trust does not store payment card details, apart from the type of card and the last four digits of the card number used to make a purchase – this is so we can identify you at the time of ticket collection. All personal financial information is protected by our systems.

We take every precaution to protect your information. To this end all Personal Information stored by us is kept on a server in a secure environment. Only employees and approved contractors/developers we may appoint from time to time and who need the information to perform a specific job are granted access to personally identifiable information.

Summary of how we use your data:

1. We retain personal and financial information for Administration, Marketing, PR, Fundraising and General Advice Services.

2. The data that we collect from you may also be processed by third party organisations who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy notice.

3. For operational purposes (i.e. to take financial payment, to inform customers of cancelled / postponed performances).

4. To inform customers of future events (marketing lists) and fundraising campaigns.

5. To inform other arts organisations for information / marketing purposes (third party data)

6. For purposes of audience research

7. For statistical reporting

Under 18

If you are under 18, please ensure that you obtain your parent/guardian's consent beforehand whenever you provide Personal Information to the website. Users without such consent are not allowed to provide us with Personal Information.

Website Usage

We have security measures in place to protect your information from access by unauthorised persons and against unlawful use or disclosure.

By accessing or using the, the User accepts and agrees to be legally bound by the Terms outlined within this document and acknowledges that Sandwell Arts Trust as the owner and operator of, has the right to amend or vary the Terms and any of the contents of the Web Site from time to time at its sole discretion. Amendments or variations will take effect when they are posted on the Web Site and, as a result, the User should check the current version of the Terms each time he/she uses the Web Site. The Terms, as amended or varied from time to time, apply to all use of and access to the Web Site, both now and in the future.


To the fullest extent permitted by law, Sandwell Arts Trust shall not be liable to any person or entity for any direct, indirect, special, consequential or incidental damages, including (without limitation) lost profits or revenues, loss of opportunity, costs of replacement goods or services, loss or damage to data or business interruption, arising out of or related to: any access to or use of or inability to access or use, any hyperlinked website or any other additional information or product included or described within the website. Or, any person or entity’s reliance on the information.

The user agrees that he / she is only authorised to visit, view and to retain a copy of pages for their own personal use, and that they shall not duplicate, download, publish, modify or otherwise distribute the material on the site for any other purpose than to review event and promotional information for personal use, for personal use, or to purchase tickets unless specifically authorised to do so by Sandwell Arts Trust.

Sandwell Arts Trust, The Public logos as well as other designs on are the copyright of Sandwell Arts Trust or their nominated partners.

IP addresses & Cookies

In order to improve our services and our website we may use a device known as a cookie. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They make it possible for us to provide our online ticketing service, personalise content options and track visitor statistics, such as returning visitors.

For more information on cookies, please visit:

(Please note that we are not responsible for information available on these websites)

If you do not wish us to use cookies when you use our website, please adjust your internet browser settings to not accept cookies. Your computer's help function should tell you how to do this. In addition, when you visit our website, we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Sandwell Arts Trust’s website ( uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of the website and compile reports for us on activity on the website.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using The Public website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. To opt out of Google Analytics click here